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En05 Rock Nature
2456P763
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Policy on Returns and Exchanges
1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill in the return request form attached to the order.
3Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).
4Send the parcel to this address:
3993 Hanover Street, New York, NY 10016
3993 Hanover Street, New York, NY 10016
5After you have sent the parcel, please inform us of that by sending an email to sales@example.com.
Eligibility of Items for Return or Exchange
Customers have the right to return any purchased items without defining the reason within
14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
To return the items, Customers must submit the copy of proof of purchase and fill in the return request form.
Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit the copy of proof of purchase and fill in the return request form.
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of the receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.
Customers have the right to refuse to take Items and ask for a money refund. In this case the Items must be returned to the Seller, and their consumer properties, factory labels, and ready-for-sale condition are preserved.
To return the Items, you must submit the copy of proof of purchase and fill in the return request form.
Our return and refund policy is described above. According to NYS law, stores are legally required to post their refund policy. If a store does not post any return policy, the law requires the store to accept returns within 30 days of purchase.
Shipping
The cost and delivery time of your order are estimated online at the checkout.
The estimation is performed according to the weight of items and their destination.
We deliver orders anywhere in the U.S. and to 230 countries all over the world.
If your order total amounts to
3000$ or more,
we will deliver your order to any place in the U.S. or Canada
FOR FREE
Shipping methods
A courier can deliver your order right to your doorstep.
You can also receive your order in one of Customer
Pick Up Centers.
Payment
Pay the courier on delivery.
Pay with a Visa or Master Visa card either when you place an order in our store, or right on delivery—the courier has the terminal.
Print and pay the receipt, then send the scanned copy of the received payment document to
sales@example.com.
Cashless payment (invoices). This method is best for organizations. Place an order, print the received invoice, pay it, and contact us to know the order delivery date.
Payment via mobile phone
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